Anyone who wants to know how to succeed in business, should take a good look at Bang & Olufsen of Colchester and Norwich – just home from Budapest after beating over 60 other dealerships to win the Bang & Olufsen UK Partner of the Year award.
Notice the glass trophy now proudly displayed in the Colchester High Street showroom window – the international parent company, Bang & Olufsen, hangs its entire reputation on the quality of its products and services and does not give away such accolades lightly.
“The assessment for the award considered aspects such as brand and showroom management; interaction and relationship with clients; development and coordination of promotional and social events; and client support service,” says Ben Dalrymple, Bang & Olufsen Area Retail Manager, who presented the award last Thursday in Budapest as part of the European Dealership Conference.
“Everyone who knows about, or owns, Bang & Olufsen products recognises the meaning of true quality and this has to extend to absolutely every aspect of anything to do with Bang and Olufsen. To select the winner for this award, we consulted mystery shoppers, made our own ongoing observations and referred to the Customer Satisfaction Index. Robert Smith, Dealership Principle of Bang & Olufsen of Colchester and Norwich, together with his team were rated as outstanding again and again and again. Colchester and Norwich should be very proud to have such dynamism, professionalism and sincerity in action on its high streets.”
“Obviously, we were absolutely delighted to win the award,” comments Michael Francis, Colchester Store Manager, “but it was credit to the team that the moment we sat down we were already thinking how this achievement could help us to improve our service even more. We are all so proud of what we have done, and would like to thank everyone who supported us, but we will not be resting on our laurels – we now have the very highest standards to maintain and we want our customers to have the best retail experience possible.”
“This has been an incredible year,” adds Robert Smith, winning Dealership Principle. “As everyone knows, retail in general has suffered knocks over the past few years, but my team has stood firm throughout and we have never, ever compromised on the quality of our products or service. We must provide the very best of everything or, in my view, there is no point being in business at all.
I was delighted to be approached by the parent company earlier this year with the opportunity to take over Bang & Olufsen of Norwich. Bang & Olufsen of Colchester was thriving with clients from all over Essex and Suffolk – and Norwich had the potential to become a similar success story under careful, personal, experienced management. I am delighted that, yet again, my team supported me every step of the way and, as this award endorses, we now provide a quality service to Bang & Olufsen clients across the whole of East Anglia.”
The Bang & Olufsen of Colchester and Norwich team comprise Robert Smith (Dealership Principle), Michael Francis (Store Manager, Colchester), Leigh Brooksbank ((Product Specialist, Colchester), Emmanuel Greffier (Store Manager, Norwich), Duane Price (Sales Advisor, Norwich) and Nigel Raven (Installation Specialist, Norwich).
“As all of our clients know, buying a product from us is just the start of the adventure,” adds Mr Smith. “Our follow-up service is second to none and we host a variety of enjoyable and sociable events throughout the year, attended by our clients and other Bang & Olufsen associates. We may have achieved Dealership of the Year but our sights are firmly set on the future.”
Bang & Olufsen of Colchester, 61 High Street, Colchester, CO1 1DN
Bang & Olufsen of Norwich, 20 Bedford Street, Norwich, NR2 1AG