A single mum from Suffolk has turned her passion for improving people’s hearing, into an award-winning business
In just over 16 years local entrepreneur Karen Finch has transformed from a single mum with a hefty business loan, struggling almost single-handedly to build her business, to having one of the most respected companies in the hearing care sector, prescribing and fitting the latest hearing aid technology to patients.
Karen Finch is owner of The Hearing Care Centre. Born in Ipswich, from a medical family, Karen had a career in sales. After having a family she worked as an administrator for a healthcare company before joining the NHS. In 1997 she took her audiology exams and whilst working as an employee, recognised a significant gap in the market; the need for a business that put ethical, holistic hearing care before profit.
Despite the huge risks, she remortgaged her home to set up The Hearing Care Centre in rented property in Ipswich.
As the demand for the company’s services grew, Karen recognised that she needed more audiologists, so invested £100,000 to train two existing employees. Now the company has six audiologists, operating in nineteen centres covering East Anglia. 40% of all business is repeat and in the most recent customer survey, patients gave a satisfaction average of 96%!
16 years on, Karen’s passion for helping to improve people’s hearing has not wavered. ‘I truly love my job and consider myself a very lucky person. My team and I help to improve the lives of hundreds of people every year. However, we are all too aware that there are still many people out there struggling with hearing loss, who have yet to take action. I urge these people to heed these few words: Use it or lose it!’
The Hearing Care Centre offers a variety of hearing care services including hearing assessments, the fitting of digital hearing instruments, earwax removal, custom-made earplugs, hearing aid repairs and tinnitus management.
The Hearing Care Centre, 11 Upper Brook Street, Ipswich IP4 1EG, 01473 230330 , www.hearingcarecentre.co.uk
Local centres: Aldeburgh, Attleborough, Beccles, Bury St. Edmunds, Dereham, Eye, Felixstowe, Framlingham, Hadleigh, Halesworth, Harleston, Needham Market, Southwold, Stowmarket, Thetford, Watton, Woodbridge and Wymondham.
Appointments are essential. To book yours call freephone 0800 096 2637.